Privacy Notice
Last Updated: Nov 21st, 2023
PRIVACY NOTICE
At Bitglide (further in this document also “Bitglide”, “Company” or “we”), we are dedicated to safeguarding your privacy and ensuring the security of your personal information.
This Privacy Notice outlines how we collect, use, and protect data of individuals (further in this document also “you”), whether they are exploring our website as a visitor, have a registered user account, communicate with us, or otherwise interact with our website or services.
Your privacy is important to us, and we want to ensure you understand how your personal information is handled. Therefore, before you proceed, we kindly ask you to read this Privacy Notice carefully.
By continuing to use our website, you signify your acceptance of this Privacy Notice and the practices outlined within.
If you have any questions or concerns about our data practices, please contact us at info@bitglide.cc
We value your trust, and our team is here to provide any necessary clarification or assistance.
Bitglide acts as the data controller for the personal data collected through our services. As the data controller, we determine the purposes and means of processing of your personal information. Rest assured that we take the protection of your personal data seriously. If you have any questions or concerns regarding the processing of your information, please contact us as indicated in Section 1 of this Privacy Notice.
We may collect and process various types of personal data, including but not limited to:
We may collect your personal data through various means, including:
We may process personal data for the purposes and under the legal bases as described below:
Your personal data may be shared with the following types of recipients:
We typically process and store your personal data within the European Economic Area (“EEA”), where stringent data protection standards are upheld. In certain circumstances, and in accordance with applicable data protection laws, we may transfer your personal data to countries outside the EEA. When transferring personal data outside the EEA, we take appropriate measures to ensure the security and confidentiality of your information.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. The retention period may vary based on the type of data and the legal obligations associated with it. Some personal data categories have predefined retention periods in accordance with relevant laws, such as those in the fields of AML, taxation, accounting, and similar areas. In cases where laws do not specify a retention period, the Company establishes these durations, taking into account principles outlined in the GDPR and other pertinent personal data laws.
For instance, an extended retention period may be necessary for legitimate purposes such as responding to inquiries and complaints, preventing offenses, addressing regulatory requests, etc. Upon the conclusion of the retention period, personal data will either be deleted or irreversibly anonymized.
When you use our services, certain personal data is obligatory for the performance of the contract with you and compliance with legal obligations. Although your decision to provide the requested personal data at all is entirely voluntary, failure to provide the obligatory information may result in the inability to register an account with us, use our services or features of our website. If the provision of personal data is mandatory, we will include appropriate labeling to notify you of this requirement.
In addition to obligatory information, you may choose to provide optional information that enhances your user experience but is not necessary for the core functionality of our services (as an illustration, consider your marketing subscription). Providing optional information is entirely voluntary, and you can update or withdraw your consent for processing this information at any time through your account settings or by contacting us. The non-provision of optional information will not affect your ability to use our core services. However, it may impact the personalization of your experience and the receipt of certain promotional communications.
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that you play a proactive role in ensuring the security of your personal information as well. For example, be mindful of the data you share with third parties (including your relatives and friends), refrain from disclosing sensitive information unnecessarily, and always keep your login credentials confidential.
Furthermore, it is important to recognize that the internet is not entirely secure, therefore please make sure that you use secure networks.
I addition, please regularly review and update your account information to ensure its accuracy. If you notice any discrepancies or unauthorized activity, contact us promptly. Timely updates help us maintain the security of your personal data.
We may employ automated systems to make decisions affecting your interactions with our website and services. These automated decisions are primarily associated with:
In addition, we may utilize profiling to gain a deeper understanding of our users' preferences, behaviors, and interests. Profiling assists in delivering tailored content and services, involving:
If you have concerns or complaints regarding the processing of your personal data, we encourage you to reach out to us first. We strive to resolve any disputes in a friendly and efficient manner. Therefore, if you have questions, concerns, or wish to file a complaint, please contact us as indicated in Section 1 of this Privacy Notice.
Despite our commitment to resolving issues directly with you, you have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated. For detailed information on the process of lodging a complaint with the supervisory authority, please visit the website of the respective supervisory authority (in case of Poland – the Personal Data Protection Office (“Urząd Ochrony Danych Osobowych”)).
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. In the event of significant changes, we will notify you accordingly. Nevertheless, we recommend that you regularly review this Privacy Notice to stay informed and abreast of any updates.
Effective date: 21 November 2023
- INTRODUCTION
At Bitglide (further in this document also “Bitglide”, “Company” or “we”), we are dedicated to safeguarding your privacy and ensuring the security of your personal information.
This Privacy Notice outlines how we collect, use, and protect data of individuals (further in this document also “you”), whether they are exploring our website as a visitor, have a registered user account, communicate with us, or otherwise interact with our website or services.
Your privacy is important to us, and we want to ensure you understand how your personal information is handled. Therefore, before you proceed, we kindly ask you to read this Privacy Notice carefully.
By continuing to use our website, you signify your acceptance of this Privacy Notice and the practices outlined within.
If you have any questions or concerns about our data practices, please contact us at info@bitglide.cc
We value your trust, and our team is here to provide any necessary clarification or assistance.
- DATA CONTROLLER
Bitglide acts as the data controller for the personal data collected through our services. As the data controller, we determine the purposes and means of processing of your personal information. Rest assured that we take the protection of your personal data seriously. If you have any questions or concerns regarding the processing of your information, please contact us as indicated in Section 1 of this Privacy Notice.
- TYPES OF PERSONAL DATA WE PROCESS
We may collect and process various types of personal data, including but not limited to:
- Personal Identification Information: name and surname, date of birth, government-issued identification number, nationality, gender, ID document details, other identification-related details.
- Contact Information: email address, phone number, and residential address.
- User Account Information: username, profile picture, preferred language, etc.
- Financial Information: bank account details, source of funds, transaction history, income level and other similar information.
- Occupation and Employment Details: employment status, job title, employer details and similar information.
- Transaction Information: transaction details, transaction purpose, sender/recipient information, current balance, portfolio details and similar information.
- Payment Information: bank details, bank account, billing address, payment confirmation, credit card information, etc.
- Risk Assessment Information: risk profile, investor classification and similar information.
- Technical Information: information about your device (for example, IP address, browser type, operating system), interactions with our website, other usage data and cookies.
- Biometric Identification and Authentication Information: for example, fingerprints, facial recognition data, data related to multi-factor authentication and similar information.
- User Activity Information: clickstream data, website browsing behavior, app usage data, activity logs, and similar data.
- Location Information: geographic location derived from your IP address and/or mobile device.
- Regulatory Compliance Information: Information and documents related to Anti-Money Laundering (“AML”), Know Your Customer (“KYC”), and similar requirements (for example, proof of address, photographic evidence (including photographs or scans of ID documents, selfies and similar), checks against sanctions lists, etc.).
- Marketing and Communication Preferences Information: preferred communication channel, communication language preferences and similar information.
- Consent Information: data related to the record of consents provided by you.
- Complaints and Disputes-related Information: for example, nature of complaint or dispute, current status, information on resolution of the respective dispute or complaint, etc.
- Recordings of Audio Calls and Video Surveillance: records of incoming and outgoing audio calls with the Company, records of video surveillance conducted in our office premises.
- HOW WE COLLECT YOUR PERSONAL DATA
We may collect your personal data through various means, including:
- Directly from you when you register an account or use our services.
- Automated technologies such as cookies and similar technologies.
- Third parties, including business partners, affiliates, competent state institutions and publicly available sources.
- PURPOSES AND LEGAL BASES FOR PROCESSING
We may process personal data for the purposes and under the legal bases as described below:
- Purpose: Identity Verification
- Purpose: Creation and Management of User Accounts
- Purpose: Processing Transactions and Providing Requested Services
- Purpose: Compliance with Legal Obligations
- Prevention of Fraud and Ensuring Security
- Purpose: Communication and User Support
- Purpose: Managing Risks
- Purpose: Marketing
- Purpose: Analytics and Improvements
- Purpose: Research and Development
- Purpose: Resolving Legal Claims and Disputes
- Purpose: Respecting User Preferences and Settings
- RECIPIENTS OF PERSONAL DATA
Your personal data may be shared with the following types of recipients:
- Service providers and business partners that we rely on while delivering our services.
- Competent state authorities when required by applicable laws.
- Other recipients according to your instructions or if required for delivering our services to you.
- DATA TRANSFER COMPLIANCE
We typically process and store your personal data within the European Economic Area (“EEA”), where stringent data protection standards are upheld. In certain circumstances, and in accordance with applicable data protection laws, we may transfer your personal data to countries outside the EEA. When transferring personal data outside the EEA, we take appropriate measures to ensure the security and confidentiality of your information.
- YOUR RIGHTS
-
- Under applicable personal data protection laws (including the General Data Protection Regulation (“GDPR”)) you, as the data subject, have the following rights:
- The right to access your personal data.
- The right to correct incomplete or inaccurate personal data.
- The right to delete your personal data.
- The right to restrict or object to certain types of personal data processing.
- The rights to withdraw consent for processing that is based on consent (please consider that the withdrawal of consent does not affect the lawfulness of processing based on consent given before its withdrawal).
- The right to personal data portability.
- Please be aware that the exercise of certain rights may depend on preconditions or be subject to specific criteria, as allowed by applicable laws and regulations.
- If you wish to exercise any of the rights listed above, please contact us according to the procedure described in Section 1 of this Privacy Notice.
- In case of reasonable doubts, we have the right to request additional information to confirm the identity of the individual submitting a request.
- DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. The retention period may vary based on the type of data and the legal obligations associated with it. Some personal data categories have predefined retention periods in accordance with relevant laws, such as those in the fields of AML, taxation, accounting, and similar areas. In cases where laws do not specify a retention period, the Company establishes these durations, taking into account principles outlined in the GDPR and other pertinent personal data laws.
For instance, an extended retention period may be necessary for legitimate purposes such as responding to inquiries and complaints, preventing offenses, addressing regulatory requests, etc. Upon the conclusion of the retention period, personal data will either be deleted or irreversibly anonymized.
- OBLIGATORY AND OPTIONAL DATA INPUT
When you use our services, certain personal data is obligatory for the performance of the contract with you and compliance with legal obligations. Although your decision to provide the requested personal data at all is entirely voluntary, failure to provide the obligatory information may result in the inability to register an account with us, use our services or features of our website. If the provision of personal data is mandatory, we will include appropriate labeling to notify you of this requirement.
In addition to obligatory information, you may choose to provide optional information that enhances your user experience but is not necessary for the core functionality of our services (as an illustration, consider your marketing subscription). Providing optional information is entirely voluntary, and you can update or withdraw your consent for processing this information at any time through your account settings or by contacting us. The non-provision of optional information will not affect your ability to use our core services. However, it may impact the personalization of your experience and the receipt of certain promotional communications.
- DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that you play a proactive role in ensuring the security of your personal information as well. For example, be mindful of the data you share with third parties (including your relatives and friends), refrain from disclosing sensitive information unnecessarily, and always keep your login credentials confidential.
Furthermore, it is important to recognize that the internet is not entirely secure, therefore please make sure that you use secure networks.
I addition, please regularly review and update your account information to ensure its accuracy. If you notice any discrepancies or unauthorized activity, contact us promptly. Timely updates help us maintain the security of your personal data.
- AUTOMATED DECISION-MAKING AND PROFILING
We may employ automated systems to make decisions affecting your interactions with our website and services. These automated decisions are primarily associated with:
- Fraud Prevention: In safeguarding our users from fraudulent activities, our automated systems detect and prevent suspicious transactions or behaviors. Unusual activity detection may lead to actions such as transaction suspension or temporary account restrictions.
- Recommendations: Algorithms may be utilized to offer personalized recommendations based on your browsing and transaction history, enhancing your overall experience with us.
In addition, we may utilize profiling to gain a deeper understanding of our users' preferences, behaviors, and interests. Profiling assists in delivering tailored content and services, involving:
- Ad Targeting: Profiling may be employed to display advertisements that align more closely with your interests and preferences.
- User Insights: Analysis of your interactions with our platform provides insights into your preferences and interests, contributing to service improvement and a more personalized experience.
- RESOLUTION OF COMPLAINTS
If you have concerns or complaints regarding the processing of your personal data, we encourage you to reach out to us first. We strive to resolve any disputes in a friendly and efficient manner. Therefore, if you have questions, concerns, or wish to file a complaint, please contact us as indicated in Section 1 of this Privacy Notice.
Despite our commitment to resolving issues directly with you, you have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated. For detailed information on the process of lodging a complaint with the supervisory authority, please visit the website of the respective supervisory authority (in case of Poland – the Personal Data Protection Office (“Urząd Ochrony Danych Osobowych”)).
- CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date. In the event of significant changes, we will notify you accordingly. Nevertheless, we recommend that you regularly review this Privacy Notice to stay informed and abreast of any updates.
- FURTHER INFORMATION
Effective date: 21 November 2023